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Appendix

Dell™ PowerConnect™ 3248 Systems User's Guide

  Troubleshooting

  Downloading Firmware Through the Console Port

  Technical Specifications

  Getting Help

  Regulatory Notices

Troubleshooting

This section explains how to isolate and diagnose problems with the switch. If you have a problem that is not listed here and you cannot solve it, contact Dell (see "Contacting Dell").

LEDs

• All light-emitting diodes (LEDs) are off.
  
  

Ensure that:

• You are using an RJ-45 (network) cable and not an RJ-11 (telephone) cable to connect to the switch.
  
  
• The power cable is firmly connected to the relevant switch unit and to the supply outlet. If the connection is secure and there is still no power, you may have a faulty power cable.
  
  
• The switch has sufficient space for adequate airflow on both sides.
  
  

NOTICE: Operating temperature for the switch must not exceed 40ºC (104°F). Do not place the switch in the direct sunlight or near warm air exhausts or heaters.

• When the switch powers on, the Diag LED lights are red.
  
  
• The relevant switch unit failed its power on self-test because of an internal problem. See "" for more information.
  
  

Ports

• The port does not function.
  
  

Ensure that:

• The cable connections are secure and the cables are connected to the correct ports at both ends of the link.
  
  
• The port status is set to Enable and the autonegotiation feature is enabled at the switch. See "Port Configuration" for more information.
  
  

Management Access

• The terminal cannot access the switch.
  
  

Ensure that:

• Your terminal is correctly configured to operate as a VT100 terminal.
  
  
• You are using a proper null-modem cable.
  
  
• You have set the terminal emulator program to VT100-compatible, 8 data bits, 1 stop bit, no parity and 9600 bps. See "Connecting the Console Port" for more information.
  
  

• You cannot access the switch using Telnet.
  
  

Ensure that:

• You have configured the switch's management virtual local area network (VLAN) with a valid Internet Protocol (IP) address, subnet mask, and default gateway.
  
  
• Your management station has management VLAN access (see "Management VLAN Access").
  
  
• The switch is powered up.
  
  
• You have a valid network connection to the switch and the port you are using has not been disabled.
  
  
• You have not exceeded the maximum number of concurrent Telnet sessions permitted. Try connecting again at a later time.
  
  

• The web browser cannot access the switch.
  
  

Ensure that:

• You have configured the switch's management VLAN with a valid IP address, subnet mask, and default gateway.
  
  
• Your management station has management VLAN access (see "Management VLAN Access").
  
  
• The switch is powered up.
  
  
• You have a valid network connection to the switch and the port you are using has not been disabled.
  
  

• Simple Network Management Protocol (SNMP) management software cannot access the switch.
  
  

Ensure that:

• You have configured the switch's management VLAN with a valid IP address, subnet mask, and default gateway.
  
  
• Your management station has management VLAN access (see "Management VLAN Access").
  
  
• SNMP is enabled on the switch and community strings have been set with the appropriate access rights.
  
  
• The switch is powered up.
  
  
• You have a valid network connection to the switch and the port you are using has not been disabled.
  
  

Management VLAN Access

The following sections describe troubleshooting related to management VLAN access to the switch.

Layer 2 Switch Connections

If you are having problems setting up management access in a network where there are only Layer 2 switch connections to the management station, use the following example to troubleshoot the problem.

Example 1

Three switches, which form three VLANs, are interconnected to a fourth core switch. Network administrators who are connected to one switch need to be able to access all switches. The VLAN port memberships should be set up as shown in the following figure.

In the preceding figure, the management VLAN is VID 2 and all inter-switch ports are configured as tagged ports. The ports that interconnect the switches must be configured as members of the management VLAN, and the management station must be connected to a port that is also a member of the same VLAN.

For management VLAN access, ensure that:

• You have configured the switch's management VLAN with a valid IP address and subnet mask.
  
  
• The management station has an IP address in the same subnet as the management VLAN.
  
  
• The management station is connected to a switch port that is a member of the management VLAN, and the port VLAN ID (PVID) is also configured as the management VLAN.
  
  
• Ports that interconnect switches in the network are tagged and are members of the management VLAN.
  
  

Layer 3 Switch Connections

If you are having problems setting up management access in a network where there are Layer 3 switch connections to the management station, use the following example to troubleshoot the problem.

Example 2

Three Layer 2 switches, which form three VLANs, are interconnected to a fourth Layer 3 switch. Network administrators connected to one Layer 2 switch need to be able to access all switches for management. The VLAN port memberships should be set up as shown in the following figure.

In the preceding figure, the management VLAN is different on each switch, with the Layer 3 switch interconnecting the VLANs. The ports that interconnect the switches are configured as tagged ports. The ports on the Layer 3 switch that connect to the other switches must be configured as members of the management VLAN for each switch.

For management VLAN access, ensure that:

• You have configured the switch's management VLAN with a valid IP address, subnet mask, and default gateway.
  
  
• The management station has a valid IP address, subnet mask and default gateway.
  
  
• The management station is connected to a switch port that is a member of the management VLAN, and the PVID is also configured as the management VLAN.
  
  
• Ports that interconnect switches, including the Layer 3 switch in the network, are tagged and are members of the management VLAN.
  
  

Downloading Firmware Through the Console Port

The switch contains two firmware components that can be upgraded: the diagnostics (or Boot-ROM) code and the runtime operation code. You can upgrade the runtime code through the switch's RS-232 serial console port, through a network connection to a Trivial File Transfer Protocol (TFTP) server, or with SNMP management software. You can upgrade the diagnostics code only through the switch's RS-232 serial console port.

NOTICE: Use the switch's web interface to download the runtime code through TFTP (see "Firmware Upgrade"). Downloading large runtime code files through TFTP is normally much faster than downloading files through the switch's serial port.

You can upgrade switch firmware by connecting a computer directly to the serial console port on the switch's front panel and using VT100 terminal emulation software that supports the XModem protocol. (See "Connecting the Console Port.")

To download firmware:

1. Connect a computer to the switch's console port using a null-modem or crossover RS-232 cable with a female DB-9 connector.
   
   
2. Configure the terminal emulation software's communication parameters to 9600 baud, 8 data bits, 1 stop bit, and no parity. Set flow control to none.
   
   
3. Power cycle the switch.
   
   
4. To enter firmware-download mode, press <Ctrl><f> immediately after the diagnostic test results appear in the switch initialization screen.
   
   

Screen text similar to that shown in the following example displays:

File Name           S/Up Type Size   Create Time

------------------- ---- ---- ------ -----------

$logfile_1           0     3   64       00:00:07

$logfile_2           0     3   64       00:00:12

diag_0070            0     1   96500    00:06:37

diag_0074            1     1   97780    00:00:05

run_03024            0     2   1121956  00:21:41

run_10020            1     2   1124416  00:00:10

------------------- ---- ---- ------ -----------

[X]modem Download [D]elete File [S]et Startup File

[R]eturn to Factory Default [C]hange Baudrate [Q]uit

Select>

5. Press <c> to change the baud rate of the switch's serial connection.
   
   
6. Press <b> to select the option for 115200 baud.
   
   

There are two baud rate settings available: 9600 and 115200. Using the higher baud rate minimizes the time required to download firmware code files.

7. Set your computer's terminal emulation software to match the 115200 baud rate. Press <Enter> to reset communications with the switch.
   
   

Select>

Change baudrate [A]9600 [B]115200

Baudrate set to 115200

8. Before you download the firmware, ensure that the switch has sufficient flash memory space for the new code file.
   
   

You can store up to two runtime and two diagnostic code files in the switch's flash memory. Use the [D]elete File command to remove a runtime or diagnostic file that is not set as the startup file (the S/Up setting for the file is 0).

9. Press <x> to download the new code file.
   
   

If you are using Windows HyperTerminal, click Transfer and then click Send File. Select the XModem Protocol and use the Browse button to find the required firmware code file on your computer.

The Xmodem file send window displays the progress of the download procedure.

NOTICE: The download file must be a PowerConnect 3248 binary software file from Dell.

10. After the file has been downloaded, press <r> for runtime code or <d> for diagnostic code when Update Image File: appears.
    
    
11. Specify a name for the downloaded code file. Filenames can be up to 32 characters, are case sensitive, and cannot contain spaces.
    
    

The following figure shows an example of the download procedure for a runtime code file:

Select>x

Xmodem Receiving Start ::

    [R]untime

    [D]iagnostic

Update Image File:r

Runtime Image Filename : run_10030

Updating file system.

File system updated.

[Press any key to continue]

12. To set the new downloaded file as the startup file, click the [S]et Startup File menu option.
    
    
13. When you have finished downloading code files, click the [C]hange Baudrate menu option to change the baud rate of the switch's serial connection back to 9600 baud.
    
    
14. Set your computer's terminal emulation software baud rate back to 9600 baud. Press <Enter> to reset communications with the switch.
    
    
15. Press <q> to quit the firmware-download mode and boot the switch.
    
    

Technical Specifications

Standards
Ethernet types supported	IEEE 802.3 Type 10Base-T, IEEE 802.3u Type 100Base-TX, IEEE 802.3z, IEEE 803.ab
Other standards supported	IEEE 802.3x, IEEE 802.1D, IEEE 802.1Q, IEEE 802.1p, IEEE 802.3ac, IEEE 802.3ad
Interfaces
10/100BASE-TX ports	48
10/100/1000BASE-T ports	2
SFP transceiver slots	2
RS-232 connector	1
Indicators
System LEDs	3
Port LEDs:
10/100BASE-TX ports	1 per port
10/100/1000BASE-T ports	1 per port
SFP transceiver slots	1 per slot
Power
Input	100-240 VAC 50-60 Hz
Physical
Dimensions	440 x 354 x 43 mm (17.3 x 13.9 x 1.7 inches)
Weight	4.36 kg (9.5 lb)
Environmental
Temperature:
Operating	0º to 50ºC (32º to 122ºF)
Storage	-40º to 70ºC (-40º to 158ºF)
Relative humidity:
Operating	10% to 90%
Storage	5% to 90%

Getting Help

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1. Make a copy of the Diagnostics Checklist and fill it out.
   
   
2. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
   
   
3. If the preceding steps have not resolved the problem, contact Dell.
   
   

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

• World Wide Web
  
  

www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.euro.dell.com (for Europe only)

www.dell.com/la/ (for Latin American countries)

• Anonymous file transfer protocol (FTP)
  
  

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

• Electronic Support Service
  
  

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

support.euro.dell.com (for Europe only)

• Electronic Quote Service
  
  

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

• Electronic Information Service
  
  

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then call the number for your country as listed in "Contacting Dell."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
   
   

For the telephone number to call, see the contact numbers for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.
   
   
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
   
   
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
   
   
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
   
   

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service tag (bar code on the back of the switch):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Switch Name and Firmware Version:
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com
  
  
• support.dell.com (technical support)
  
  
• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
  
  

For specific web addresses for your country, find the appropriate country section in the table below.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code	Department Name or Service Area, Website and E-Mail Address	Area Codes, Local Numbers, and Toll-Free Numbers
Anguilla	General Support	toll-free: 800-335-0031
Antigua and Barbuda	General Support	1-800-805-5924
Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11	Website: www.dell.com.ar
	Tech Support and Customer Care	toll-free: 0-800-444-0733
	Sales	0-810-444-3355
	Tech Support Fax	11 4515 7139
	Customer Care Fax	11 4515 7138
Aruba	General Support	toll-free: 800-1578
Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2	E-mail (Australia): au_tech_support@dell.com
	E-mail (New Zealand): nz_tech_support@dell.com
	Home and Small Business	1-300-65-55-33
	Government and Business	toll-free: 1-800-633-559
	Preferred Accounts Division (PAD)	toll-free: 1-800-060-889
	Customer Care	toll-free: 1-800-819-339
	Corporate Sales	toll-free: 1-800-808-385
	Transaction Sales	toll-free: 1-800-808-312
	Fax	toll-free: 1-800-818-341
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1	Website: support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com
	Home/Small Business Sales	01 795 67602
	Home/Small Business Fax	01 795 67605
	Home/Small Business Customer Care	01 795 67603
	Preferred Accounts/Corporate Customer Care	0660 8056
	Home/Small Business Technical Support	01 795 67604
	Preferred Accounts/Corporate Technical Support	0660 8779
	Switchboard	01 491 04 0
Bahamas	General Support	toll-free: 1-866-278-6818
Barbados	General Support	1-800-534-3066
Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2	Website: support.euro.dell.com
	E-mail: tech_be@dell.com
	E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
	Technical Support	02 481 92 88
	Customer Care	02 481 91 19
	Home/Small Business Sales	toll-free: 0800 16884
	Corporate Sales	02 481 91 00
	Fax	02 481 92 99
	Switchboard	02 481 91 00
Bermuda	General Support	1-800-342-0671
Bolivia	General Support	toll-free: 800-10-0238
Brazil International Access Code: 00 Country Code: 55 City Code: 51	Website: www.dell.com/br
	Customer Support, Technical Support	0800 90 3355
	Tech Support Fax	51 481 5470
	Customer Care Fax	51 481 5480
	Sales	0800 90 3390
British Virgin Islands	General Support	toll-free: 1-866-278-6820
Brunei Country Code: 673	Customer Technical Support (Penang, Malaysia)	604 633 4966
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales (Penang, Malaysia)	604 633 4955
Canada (North York, Ontario) International Access Code: 011	Automated Order-Status System	toll-free: 1-800-433-9014
	AutoTech (automated technical support)	toll-free: 1-800-247-9362
	Customer Care (from outside Toronto)	toll-free: 1-800-387-5759
	Customer Care (from within Toronto)	416 758-2400
	Customer Technical Support	toll-free: 1-800-847-4096
	Sales (direct sales—from outside Toronto)	toll-free: 1-800-387-5752
	Sales (direct sales—from within Toronto)	416 758-2200
	Sales (federal government, education, and medical)	toll-free: 1-800-567-7542
	Sales (major accounts)	toll-free: 1-800-387-5755
	TechFax	toll-free: 1-800-950-1329
Cayman Islands	General Support	1-800-805-7541
Chile (Santiago) Country Code: 56 City Code: 2	Sales, Customer Support, and Technical Support	toll-free: 1230-020-4823
China (Xiamen) Country Code: 86 City Code: 592	Tech Support website: support.ap.dell.com/china
	Tech Support E-mail: cn_support@dell.com
	Tech Support Fax	818 1350
	Home and Small Business Technical Support	toll-free: 800 858 2437
	Corporate Accounts Technical Support	toll-free: 800 858 2333
	Customer Experience	toll-free: 800 858 2060
	Home and Small Business	toll-free: 800 858 2222
	Preferred Accounts Division	toll-free: 800 858 2062
	Large Corporate Accounts GCP	toll-free: 800 858 2055
	Large Corporate Accounts Key Accounts	toll-free: 800 858 2628
	Large Corporate Accounts North	toll-free: 800 858 2999
	Large Corporate Accounts North Government and Education	toll-free: 800 858 2955
	Large Corporate Accounts East	toll-free: 800 858 2020
	Large Corporate Accounts East Government and Education	toll-free: 800 858 2669
	Large Corporate Accounts Queue Team	toll-free: 800 858 2572
	Large Corporate Accounts South	toll-free: 800 858 2355
	Large Corporate Accounts West	toll-free: 800 858 2811
	Large Corporate Accounts Spare Parts	toll-free: 800 858 2621
Colombia	General Support	980-9-15-3978
Costa Rica	General Support	0800-012-0435
Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2	Website: support.euro.dell.com
	E-mail: czech_dell@dell.com
	Technical Support	02 22 83 27 27
	Customer Care	02 22 83 27 11
	Fax	02 22 83 27 14
	TechFax	02 22 83 27 28
	Switchboard	02 22 83 27 11
Denmark (Copenhagen) International Access Code: 00 Country Code: 45	Website: support.euro.dell.com
	E-mail Support (portable computers): den_nbk_support@dell.com
	E-mail Support (desktop computers): den_support@dell.com
	E-mail Support (servers): Nordic_server_support@dell.com
	Technical Support	7023 0182
	Customer Care (Relational)	7023 0184
	Home/Small Business Customer Care	3287 5505
	Switchboard (Relational)	3287 1200
	Fax Switchboard (Relational)	3287 1201
	Switchboard (Home/Small Business)	3287 5000
	Fax Switchboard (Home/Small Business)	3287 5001
Dominica	General Support	toll-free: 1-866-278-6821
Dominican Republic	General Support	1-800-148-0530
Ecuador	General Support	toll-free: 999-119
El Salvador	General Support	01-899-753-0777
Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9	Website: support.euro.dell.com
	E-mail: fin_support@dell.com
	E-mail Support (servers): Nordic_support@dell.com
	Technical Support	09 253 313 60
	Technical Support Fax	09 253 313 81
	Relational Customer Care	09 253 313 38
	Home/Small Business Customer Care	09 693 791 94
	Fax	09 253 313 99
	Switchboard	09 253 313 00
France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/fr/fr/emaildell/
	Home and Small Business
	Technical Support	0825 387 270
	Customer Care	0825 823 833
	Switchboard	0825 004 700
	Switchboard (calls from outside of France)	04 99 75 40 00
	Sales	0825 004 700
	Fax	0825 004 701
	Fax (calls from outside of France)	04 99 75 40 01
	Corporate
	Technical Support	0825 004 719
	Customer Care	0825 338 339
	Switchboard	01 55 94 71 00
	Sales	01 55 94 71 00
	Fax	01 55 94 71 01
Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103	Website: support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com
	Technical Support	06103 766-7200
	Home/Small Business Customer Care	0180-5-224400
	Global Segment Customer Care	06103 766-9570
	Preferred Accounts Customer Care	06103 766-9420
	Large Accounts Customer Care	06103 766-9560
	Public Accounts Customer Care	06103 766-9555
	Switchboard	06103 766-7000
Grenada	General Support	toll-free: 1-866-540-3355
Guatemala	General Support	1-800-999-0136
Guyana	General Support	toll-free: 1-877-270-4609
Hong Kong International Access Code: 001 Country Code: 852	Technical Support (Dimension™ and Inspiron™)	296 93188
	Technical Support (OptiPlex™, Latitude™, and Dell Precision™)	296 93191
	Customer Service (non-technical, post-sales issues)	800 93 8291
	Transaction Sales	toll-free: 800 96 4109
	Large Corporate Accounts HK	toll-free: 800 96 4108
	Large Corporate Accounts GCP HK	toll-free: 800 90 3708
India	Technical Support	1600 33 8045
	Sales	1600 33 8044
Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1	Website: support.euro.dell.com
	E-mail: dell_direct_support@dell.com
	Ireland Technical Support	1850 543 543
	U.K. Technical Support (dial within U.K. only)	0870 908 0800
	Home User Customer Care	01 204 4095
	Small Business Customer Care	01 204 4444
	U.K. Customer Care (dial within U.K. only)	0870 906 0010
	Corporate Customer Care	01 204 4003
	Ireland Sales	01 204 4444
	U.K. Sales (dial within U.K. only)	0870 907 4000
	SalesFax	01 204 0144
	Fax	01 204 5960
	Switchboard	01 204 4444
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/it/it/emaildell/
	Home and Small Business
	Technical Support	02 577 826 90
	Customer Care	02 696 821 14
	Fax	02 696 821 13
	Switchboard	02 696 821 12
	Corporate
	Technical Support	02 577 826 90
	Customer Care	02 577 825 55
	Fax	02 575 035 30
	Switchboard	02 577 821
Jamaica	General Support (dial from within Jamaica only)	1-800-682-3639
Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44	Website: support.jp.dell.com
	Technical Support (servers)	toll-free: 0120-1984-98
	Technical Support outside of Japan (servers)	81-44-556-4162
	Technical Support (Dimension™ and Inspiron™)	toll-free: 0120-1982-26
	Technical Support outside of Japan (Dimension and Inspiron)	81-44-520-1435
	Technical Support (Dell Precision™, OptiPlex™, and Latitude™)	toll-free: 0120-1984-33
	Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)	81-44-556-3894
	24-Hour Automated Order Service	044 556-3801
	Customer Care	044 556-4240
	Business Sales Division (up to 400 employees)	044 556-1465
			Preferred Accounts Division Sales (over 400 employees)	044 556-3433
	Large Corporate Accounts Sales (over 3500 employees)	044 556-3430
	Public Sales (government agencies, educational institutions, and medical institutions)	044 556-1469
	Global Segment Japan	044 556-3469
	Individual User	044 556-1760
	Faxbox Service	044 556-3490
	Switchboard	044 556-4300
	Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2	Technical Support	toll-free: 080-200-3800
Sales		toll-free: 080-200-3600
Customer Service (Seoul, Korea)		toll-free: 080-200-3800
Customer Service (Penang, Malaysia)		604 633 4949
Fax		2194-6202
Switchboard		2194-6000
Latin America	Customer Technical Support (Austin, Texas, U.S.A.)	512 728-4093
	Customer Service (Austin, Texas, U.S.A.)	512 728-3619
	Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)	512 728-3883
	Sales (Austin, Texas, U.S.A.)	512 728-4397
	SalesFax (Austin, Texas, U.S.A.)	512 728-4600 or 512 728-3772
Luxembourg International Access Code: 00 Country Code: 352	Website: support.euro.dell.com
	E-mail: tech_be@dell.com
	Technical Support (Brussels, Belgium)	02 481 92 88
	Home/Small Business Sales (Brussels, Belgium)	toll-free: 080016884
	Corporate Sales (Brussels, Belgium)	02 481 91 00
	Customer Care (Brussels, Belgium)	02 481 91 19
	Fax (Brussels, Belgium)	02 481 92 99
	Switchboard (Brussels, Belgium)	02 481 91 00
Macao Country Code: 853	Technical Support	toll-free: 0800 582
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales	toll-free: 0800 581
Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4	Technical Support	toll-free: 1 800 888 298
	Customer Service	04 633 4949
	Transaction Sales	toll-free: 1 800 888 202
	Corporate Sales	toll-free: 1 800 888 213
Mexico International Access Code: 00 Country Code: 52	Customer Technical Support	001-877-384-8979 or 001-877-269-3383
			Sales	50-81-8800 or 01-800-888-3355
			Customer Service	001-877-384-8979 or 001-877-269-3383
	Main	50-81-8800 or 01-800-888-3355
	Montserrat	General Support	toll-free: 1-866-278-6822
	Netherlands Antilles	General Support	001-800-882-1519
Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/nl/nl/emaildell/
	Technical Support	020 674 45 00
	Home/Small and Medium Business	020 674 55 00
	Home/Small and Medium Business Fax	020 674 47 75
	Home/Small and Medium Business Customer Care	020 674 42 00
	Corporate	020 674 50 00
	Corporate Fax	020 674 47 79
	Corporate Customer Care	020 674 43 25
New Zealand International Access Code: 00 Country Code: 64	E-mail (New Zealand): nz_tech_support@dell.com
	E-mail (Australia): au_tech_support@dell.com
	Home and Small Business	0800 446 255
	Government and Business	0800 444 617
	Sales	0800 441 567
	Fax	0800 441 566
Nicaragua	General Support	001-800-220-1006
Norway (Lysaker) International Access Code: 00 Country Code: 47	Website: support.euro.dell.com
	E-mail Support (portable computers): nor_nbk_support@dell.com
	E-mail Support (desktop computers): nor_support@dell.com
	E-mail Support (servers): nordic_server_support@dell.com
	Technical Support	671 16882
	Relational Customer Care	671 17514
	Home/Small Business Customer Care	23162298
	Switchboard	671 16800
	Fax Switchboard	671 16865
Panama	General Support	001-800-507-0962
Peru	General Support	0800-50-669
Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22	Website: support.euro.dell.com
	E-mail: pl_support@dell.com
	Customer Service Phone	57 95 700
	Customer Care	57 95  999
	Sales	57 95 999
	Customer Service Fax	57 95 806
	Reception Desk Fax	57 95 998
	Switchboard	57 95 999
Portugal International Access Code: 00 Country Code: 35	E-mail: support.euro.dell.com/es/es/emaildell/
	Technical Support	800 834 077
	Customer Care	800 300 415 or 800 834 075
	Sales	800 300 410 or  800 300 411 or  800 300 412 or 121 422 07 10
	Fax	121 424 01 12
Puerto Rico	General Support	1-800-805-7545
St. Kitts and Nevis	General Support	toll-free: 1-877-441-4731
St. Lucia	General Support	1-800-882-1521
St. Vincent and the Grenadines	General Support	toll-free: 1-877-270-4609
Singapore (Singapore) International Access Code: 005 Country Code: 65	Technical Support	toll-free: 800 6011 051
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales	toll-free: 800 6011 054
	Corporate Sales	toll-free: 800 6011 053
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11	Website: support.euro.dell.com
	E-mail: dell_za_support@dell.com
	Technical Support	011 709 7710
	Customer Care	011 709 7707
	Sales	011 709 7700
	Fax	011 706 0495
	Switchboard	011 709 7700
Southeast Asian and Pacific Countries	Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)	604 633 4810
Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/es/es/emaildell/
	Home and Small Business
	Technical Support	902 100 130
	Customer Care	902 118 540
	Sales	902 118 541
	Switchboard	902 118 541
	Fax	902 118 539
	Corporate
	Technical Support	902 100 130
	Customer Care	902 118 546
	Switchboard	91 722 92 00
	Fax	91 722 95 83
Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8	Website: support.euro.dell.com
	E-mail: swe_support@dell.com
	E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com
	E-mail Support for OptiPlex: Swe_kats@dell.com
	E-mail Support for Servers: Nordic_server_support@dell.com
	Technical Support	08 590 05 199
	Relational Customer Care	08 590 05 642
	Home/Small Business Customer Care	08 587 70 527
	Employee Purchase Program (EPP) Support	20 140 14 44
	Fax Technical Support	08 590 05 594
	Sales	08 590 05 185
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22	Website: support.euro.dell.com
	E-mail: swisstech@dell.com
	E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/
	Technical Support (Home and Small Business)	0844 811 411
	Technical Support (Corporate)	0844 822 844
	Customer Care (Home and Small Business)	0848 802 202
	Customer Care (Corporate)	0848 821 721
	Fax	022 799 01 90
	Switchboard	022 799 01 01
Taiwan International Access Code: 002 Country Code: 886	Technical Support (portable and desktop computers)	toll-free: 00801 86 1011
	Technical Support (servers)	toll-free: 0080 60 1256
	Transaction Sales	toll-free: 0080 651 228 or 0800 33 556
	Corporate Sales	toll-free: 0080 651 227 or 0800 33 555
Thailand International Access Code: 001 Country Code: 66	Technical Support	toll-free: 0880 060 07
			Customer Service (Penang, Malaysia)	604 633 4949
	Sales	toll-free: 0880 060 09
	Trinidad/Tobago	General Support	1-800-805-8035
Turks and Caicos Islands	General Support	toll-free: 1-866-540-3355
U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344	Website: support.euro.dell.com
	Customer Care website: dell.co.uk/lca/customerservices
	E-mail: dell_direct_support@dell.com
	Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])	0870 908 0500
	Technical Support (direct/PAD and general)	0870 908 0800
	Global Accounts Customer Care	01344 373 185 or 01344 373 186
	Home and Small Business Customer Care	0870 906 0010
	Corporate Customer Care	0870 908 0500
	Preferred Accounts (500–5000 employees) Customer Care	01344 373 196
	Central Government Customer Care	01344 373 193
	Local Government & Education Customer Care	01344 373 199
	Health Customer Care	01344 373 194
	Home and Small Business Sales	0870 907 4000
	Corporate/Public Sector Sales	01344 860 456
Uruguay	General Support	toll-free: 000-413-598-2521
U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1	Automated Order-Status Service	toll-free: 1-800-433-9014
	AutoTech (portable and desktop computers)	toll-free: 1-800-247-9362
	Consumer (Home and Home Office)
	Customer Technical Support	toll-free: 1-800-624-9896
	Customer Service	toll-free: 1-800-624-9897
	DellNet™ Service and Support	toll-free: 1-877-Dellnet (1-877-335-5638)
	Software Application Support	toll-free: 1-800-433-9005
	Employee Purchase Program (EPP) (Customer Service and Technical Support)	toll-free: 1-800-695-8133
	Financial Services website: www.dellfinancialservices.com
	Financial Services (lease/loans)	toll-free: 1-877-577-3355
	Financial Services (Dell Preferred Accounts [DPA])	toll-free: 1-800-283-2210
	Business (businesses with <400 employees; businesses with 400+ employees and their employees)
	Service and Technical Support	toll-free: 1-800-822-8965
	Public (government, education, and healthcare)
	Service and Technical Support	toll-free: 1-800-234-1490
	Employee Purchase Program (EPP) (Customer Service and Technical Support)	toll-free: 1-800-695-8133
	Dell Sales	toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355
	Dell Outlet Store (Dell refurbished computers)	toll-free: 1-888-798-7561
	Software and Peripherals Sales	toll-free: 1-800-671-3355
	Spare Parts Sales	toll-free: 1-800-357-3355
	Extended Service and Warranty Sales	toll-free: 1-800-247-4618
	Fax	toll-free: 1-800-727-8320
	Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired	toll-free: 1-877-DELLTTY (1-877-335-5889)
U.S. Virgin Islands	General Support	1-877-673-3355
Venezuela	General Support	8001-3605

Regulatory Notices

FCC Compliance Statement

This equipment generates and uses radio frequency energy. If not installed and used properly, in strict accordance with the instructions provided with the equipment, it might cause interference to radio and TV communication.

The equipment has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

To determine if this equipment is causing interference, perform the following test: Turn your Ethernet switch on and off while your radio or TV is showing interference. If the interference disappears when you turn the switch off and reappears when you turn it back on, the switch is causing interference.

The following options are recommended to try to correct the interference:

• Reorient the receiving radio or TV antenna where this may be done safely.
  
  
• Relocate the radio, TV or other receiver away from the switch.
  
  
• Plug the Ethernet switch into a different power outlet so that the switch and the receiver are on different branch circuits.
  
  
• If necessary, consult the place of purchase or an experienced radio/television technician for additional suggestions.
  
  

CAUTION: Do not use a RJ-11 (telephone) cable to connect your network equipment.

FCC Notices (U.S. Only)

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.
  
  
• This device must accept any interference received, including interference that may cause undesired operation.
  
  

IC Notice (Canada Only)

Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards:

Set 1: For standard Dell ITE with AC power supplies

• EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods of Measurement."
  
  
• EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement."
  
  
• EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
  
  
• EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
  
  
• EN 60950 — "Safety of Information Technology Equipment."
  
  

For –48 volt-direct-current (VDC) powered systems, the following set of standards applies. See the "Declaration of Conformity" to determine whether a particular system meets EN 50082-1 or EN 50082-2 requirements.

Set 2: For –48-VDC powered systems

• EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods of Measurement."
  
  
• EN 50082-1 — "Electromagnetic Compatibility - Generic Immunity Standard - Part 1: Residential, Commercial and Light Industry."
  
  
• EN 50082-2 — "Electromagnetic Compatibility - Generic Immunity Standard - Part 2: Industrial Environment."
  
  
• EN 60950 — "Safety of Information Technology Equipment."
  
  

NOTE: EN 55022 emissions requirements provide for two classifications:

• Class A is for typical commercial areas.
  
  
• Class B is for typical domestic areas.
  
  

RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause radio frequency (RF) interference, in which case the user may be required to take adequate measures.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.

VCCI Notice (Japan Only)

Class A ITE

This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

VCCI Class A ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a Class A product:

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):

Exporter:	Dell Computer Corporation One Dell Way Round Rock, TX 78682
Importer:	Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.
Ship to:	Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.
Supply voltage:	100–240 VAC
Frequency:	50–60 Hz
Input current rating:	1.5 A

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