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Dell™ PowerConnect™ 3024 Systems
User's Guide
Packets received by the switch are treated in the following ways:
- When an untagged packet enters a port, the system automatically tags it with the port's default VLAN ID tag number. Each port has a default VLAN ID setting that is user configurable. The default setting is 1. You can change the default VLAN ID setting for each port from the Port Manager screen.
- When a tagged packet enters a port, the default VLAN ID setting has no effect on the tag.
- The packet proceeds to the VLAN specified by its VLAN ID tag number.
- If the port in which the packet entered does not belong to the VLAN specified by the packet's VLAN ID tag, the system drops the packet.
- If the port belongs to the VLAN specified by the packet's VLAN ID, the system can send the packet to other ports with the same VLAN ID.
 |
NOTE: You can
change port VLAN
membership settings in
the VLAN Membership
screen.
|
- Packets leaving the switch are either tagged or untagged depending on that port's membership properties.
- A U for a given port and VLAN means that packets leaving the switch from that port and VLAN are untagged. A T for a given port and VLAN means that packets leaving the switch from that port and VLAN are tagged with the respective ID for the VLAN to which that port belongs.
In the following two examples, example 1 steps through a simple two-group VLAN setup. Example 2 steps through a more elaborate setup illustrating all possible scenarios for a comprehensive understanding of tagged VLANs.
- In the VLAN Administration page, add a new VLAN to the list, shown
in the following illustration as New with a VLAN ID value of 2.
In the VLAN Membership page, use the space bar to toggle the matrix
until the desired ports are all members of the selected VLAN.
- To allow untagged packets to participate in the new VLAN, change the
Port VLAN IDs for the relevant ports.
Example 2 steps through a more elaborate setup illustrating all possible scenarios for a comprehensive understanding of tagged VLANs.
- Set up VLANs as shown in the following illustration:
- Configure VLAN membership: This example includes two VLANs,
using stack 1 only.
- Set up the Port VLAN IDs as shown in the following illustration:
The specific ports shown in the previous illustration have the following port VLAN ID settings. The port VLAN ID settings for each port are configured in the PVID Settings page:
The VLANs set up in the preceding procedure produce results as follows:
- If an untagged packet enters Port 4, the switch tags it with a VLAN tag value of 1. Since Port 4 does not have membership with VLAN ID 1, the default, the system drops the packet.
- If a tagged packet with a VLAN tag value 5 enters Port 4, the packet has access to Ports 3 and 1. If the packet leaves Port 3 and/or 1, it is stripped of its tag as it leaves the switch and becomes an untagged packet.
- If an untagged packet enters Port 1, the switch tags it with a VLAN tag value of 2. It is then dropped since Port 1 has no membership with VLAN ID 2.
- If a tagged packet with a VLAN tag value 10 enters Port 9, it has access to Ports 1, 10, 11, and 12. If the packets leave Port 1 or 10, they are tagged with a VLAN ID value of 10. If the packet leaves Port 11 or 12, it leaves as an untagged packet.
- If a tagged packet with a VLAN tag value 1 enters Port 9, it is dropped since Port 9 does not have membership with VLAN ID 1.
This section explains how to isolate and diagnose problems with the switch. If you have a problem that is not listed here and you can not solve it, please contact your supplier.
The following sections discuss troubleshooting associated with the LEDs:
Check the following:
- The cable to connect the switch. Ensure that you're using an RJ-45 (network) cable and not an RJ-11 (telephone) cable.
- Ensure that the power cord is firmly connected to the relevant switch unit and to the supply outlet. If the connection is secure and there is still no power, you may have a faulty power cord.
- Verify that there is sufficient space for adequate airflow on both sides of the switch.
|
NOTE: Operating
temperature for the
switch must not exceed
40 ºC.
The switch should not be
placed in the direct
sunlight or near warm air
exhausts or heaters.
|
- On powering-up, the Self-test LED lights orange.
- The relevant switch unit has failed its power on Self-test because of an internal problem. See "Technical Assistance" for more information.
The following section discusses troubleshooting associated with ports:
Check the following:
- The cable connections are secure and the cables are connected to the correct ports at both ends of the link.
- The port status is configured at "Enable" and the auto-negotiation feature is enabled at the switch. See "Port Manager" for more information.
The following sections discuss troubleshooting related to the switch interfaces:
- The terminal cannot access the switch
Check the following:
- Your terminal is correctly configured to operate as a VT100 terminal.
- You are using a proper null modem cable.
- The settings on your terminal are correct. See "Installation" for more information.
- The Web browser cannot access the switch
Check the following:
- The IP information for the switch is correctly configured.
- The switch is powered-up.
If you need help with a technical problem, Dell is ready to assist you.
- Make a copy of the Diagnostics Checklist and fill it out.
- Use Dell's extensive suite of online services available at Dell | Support
(support.dell.com) for help with installation and troubleshooting
procedures.
- If the preceding steps have not resolved the problem, contact Dell.
|
NOTE: Call technical support
from a telephone near or
at the computer so that
technical support can
assist you with any
necessary procedures.
|
|
NOTE: Dell's Express Service
Code system may not be
available in all countries.
|
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service."
|
NOTE: Some of the following
services are not always
available in all locations
outside the continental
U.S. Call your local Dell
representative for
information on
availability.
|
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la/ (for Latin American countries)
- Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
- Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
- Electronic Information Service
info@dell.com
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region.
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region.
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Technical Assistance" and then call the number for your country as listed in "Contacting Dell."
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Prepare all items being returned, whether for repair or credit, as follows:
- Call Dell to obtain a Return Material Authorization Number, and
write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
- Include a copy of the invoice and a letter describing the reason for the
return.
- Include a copy of the Diagnostics Checklist indicating the tests you
have run and any error messages reported by the Dell Diagnostics.
- Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
- Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
|
NOTE: Have your Express
Service Code ready when
you call. The code helps
Dell's automated-support
telephone system direct
your call more efficiently.
|
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
To contact Dell electronically, you can access the following websites:
- www.dell.com
- support.dell.com (technical support)
- premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
|
NOTE: Toll-free numbers are
for use within the country
for which they are listed.
|
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
|
Country (City)
International Access Code Country Code
City Code
|
Department Name or Service Area,
Website and E-Mail Address
|
Area Codes,
Local Numbers, and
Toll-Free Numbers
|
|---|
Anguilla | General Support | toll-free: 800-335-0031 |
Antigua and Barbuda | General Support | 1-800-805-5924 |
Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 | Website: www.dell.com.ar | |
Tech Support and Customer Care | toll-free: 0-800-444-0733 |
Sales | 0-810-444-3355 |
Tech Support Fax | 11 4515 7139 |
Customer Care Fax | 11 4515 7138 |
Aruba | General Support | toll-free: 800-1578 |
Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 | E-mail (Australia): au_tech_support@dell.com | |
E-mail (New Zealand): nz_tech_support@dell.com | |
Home and Small Business | 1-300-65-55-33 |
Government and Business | toll-free: 1-800-633-559 |
Preferred Accounts Division (PAD) | toll-free: 1-800-060-889 |
Customer Care | toll-free: 1-800-819-339 |
Corporate Sales | toll-free: 1-800-808-385 |
Transaction Sales | toll-free: 1-800-808-312 |
Fax | toll-free: 1-800-818-341 |
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 | Website: support.euro.dell.com | |
E-mail: tech_support_central_europe@dell.com | |
Home/Small Business Sales | 01 795 67602 |
Home/Small Business Fax | 01 795 67605 |
Home/Small Business Customer Care | 01 795 67603 |
Preferred Accounts/Corporate Customer Care | 0660 8056 |
Home/Small Business Technical Support | 01 795 67604 |
Preferred Accounts/Corporate Technical Support | 0660 8779 |
Switchboard | 01 491 04 0 |
Bahamas | General Support | toll-free: 1-866-278-6818 |
Barbados | General Support | 1-800-534-3066 |
Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 | Website: support.euro.dell.com | |
E-mail: tech_be@dell.com | |
E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ | |
Technical Support | 02 481 92 88 |
Customer Care | 02 481 91 19 |
Home/Small Business Sales | toll-free: 0800 16884 |
Corporate Sales | 02 481 91 00 |
Fax | 02 481 92 99 |
Switchboard | 02 481 91 00 |
Bermuda | General Support | 1-800-342-0671 |
Bolivia | General Support | toll-free: 800-10-0238 |
Brazil International Access Code: 00 Country Code: 55 City Code: 51 | Website: www.dell.com/br | |
Customer Support, Technical Support | 0800 90 3355 |
Tech Support Fax | 51 481 5470 |
Customer Care Fax | 51 481 5480 |
Sales | 0800 90 3390 |
British Virgin Islands | General Support | toll-free: 1-866-278-6820 |
Brunei Country Code: 673 | Customer Technical Support (Penang, Malaysia) | 604 633 4966 |
Customer Service (Penang, Malaysia) | 604 633 4949 |
Transaction Sales (Penang, Malaysia) | 604 633 4955 |
Canada (North York, Ontario) International Access Code: 011 | Automated Order-Status System | toll-free: 1-800-433-9014 |
AutoTech (automated technical support) | toll-free: 1-800-247-9362 |
TechFax | toll-free: 1-800-950-1329 |
Customer Care (home/small business) | toll-free: 1-800-847-4096 |
Customer Care (med./large business, government) | toll-free: 1-800-326-9463 |
Technical Support (home/small business) | toll-free: 1-800-847-4096 |
Technical Support (med./large bus., government) | toll-free: 1-800-847-4096 |
Sales (direct sales—from outside Toronto) | toll-free: 1-800-387-5752 |
Sales (direct sales—from within Toronto) | 416 758-2200 |
Sales (federal government, education, and medical) | toll-free: 1-800-567-7542 |
Cayman Islands | General Support | 1-800-805-7541 |
Chile (Santiago) Country Code: 56 City Code: 2 | Sales, Customer Support, and Technical Support | toll-free: 1230-020-4823 |
China (Xiamen) Country Code: 86 City Code: 592 | Tech Support website: support.ap.dell.com/china | |
Tech Support E-mail: cn_support@dell.com | |
Tech Support Fax | 818 1350 |
Home and Small Business Technical Support | toll-free: 800 858 2437 |
Corporate Accounts Technical Support | toll-free: 800 858 2333 |
Customer Experience | toll-free: 800 858 2060 |
Home and Small Business | toll-free: 800 858 2222 |
Preferred Accounts Division | toll-free: 800 858 2062 |
Large Corporate Accounts GCP | toll-free: 800 858 2055 |
Large Corporate Accounts Key Accounts | toll-free: 800 858 2628 |
Large Corporate Accounts North | toll-free: 800 858 2999 |
Large Corporate Accounts North Government and Education | toll-free: 800 858 2955 |
Large Corporate Accounts East | toll-free: 800 858 2020 |
Large Corporate Accounts East Government and Education | toll-free: 800 858 2669 |
Large Corporate Accounts Queue Team | toll-free: 800 858 2572 |
Large Corporate Accounts South | toll-free: 800 858 2355 |
Large Corporate Accounts West | toll-free: 800 858 2811 |
Large Corporate Accounts Spare Parts | toll-free: 800 858 2621 |
Colombia | General Support | 980-9-15-3978 |
Costa Rica | General Support | 0800-012-0435 |
Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2 | Website: support.euro.dell.com | |
E-mail: czech_dell@dell.com | |
Technical Support | 02 22 83 27 27 |
Customer Care | 02 22 83 27 11 |
Fax | 02 22 83 27 14 |
TechFax | 02 22 83 27 28 |
Switchboard | 02 22 83 27 11 |
Denmark (Copenhagen) International Access Code: 00 Country Code: 45 | Website: support.euro.dell.com | |
E-mail Support (portable computers): den_nbk_support@dell.com | |
E-mail Support (desktop computers): den_support@dell.com | |
E-mail Support (servers): Nordic_server_support@dell.com | |
Technical Support | 7023 0182 |
Customer Care (Relational) | 7023 0184 |
Home/Small Business Customer Care | 3287 5505 |
Switchboard (Relational) | 3287 1200 |
Fax Switchboard (Relational) | 3287 1201 |
Switchboard (Home/Small Business) | 3287 5000 |
Fax Switchboard (Home/Small Business) | 3287 5001 |
Dominica | General Support | toll-free: 1-866-278-6821 |
Dominican Republic | General Support | 1-800-148-0530 |
Ecuador | General Support | toll-free: 999-119 |
El Salvador | General Support | 01-899-753-0777 |
Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 | Website: support.euro.dell.com | |
E-mail: fin_support@dell.com | |
E-mail Support (servers): Nordic_support@dell.com | |
Technical Support | 09 253 313 60 |
Technical Support Fax | 09 253 313 81 |
Relational Customer Care | 09 253 313 38 |
Home/Small Business Customer Care | 09 693 791 94 |
Fax | 09 253 313 99 |
Switchboard | 09 253 313 00 |
France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) | Website: support.euro.dell.com | |
E-mail: support.euro.dell.com/fr/fr/emaildell/ | |
Home and Small Business | |
Technical Support | 0825 387 270 |
Customer Care | 0825 823 833 |
Switchboard | 0825 004 700 |
Switchboard (calls from outside of France) | 04 99 75 40 00 |
Sales | 0825 004 700 |
Fax | 0825 004 701 |
Fax (calls from outside of France) | 04 99 75 40 01 |
Corporate | |
Technical Support | 0825 004 719 |
Customer Care | 0825 338 339 |
Switchboard | 01 55 94 71 00 |
Sales | 01 55 94 71 00 |
Fax | 01 55 94 71 01 |
Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 | Website: support.euro.dell.com | |
E-mail: tech_support_central_europe@dell.com | |
Technical Support | 06103 766-7200 |
Home/Small Business Customer Care | 0180-5-224400 |
Global Segment Customer Care | 06103 766-9570 |
Preferred Accounts Customer Care | 06103 766-9420 |
Large Accounts Customer Care | 06103 766-9560 |
Public Accounts Customer Care | 06103 766-9555 |
Switchboard | 06103 766-7000 |
Grenada | General Support | toll-free: 1-866-540-3355 |
Guatemala | General Support | 1-800-999-0136 |
Guyana | General Support | toll-free: 1-877-270-4609 |
Hong Kong International Access Code: 001 Country Code: 852 | Technical Support (Dimension™ and Inspiron™) | 296 93188 |
Technical Support (OptiPlex™, Latitude™, and Dell Precision™) | 296 93191 |
Customer Service (non-technical, post-sales issues) | 800 93 8291 |
Transaction Sales | toll-free: 800 96 4109 |
Large Corporate Accounts HK | toll-free: 800 96 4108 |
Large Corporate Accounts GCP HK | toll-free: 800 90 3708 |
India | Technical Support | 1600 33 8045 |
Sales | 1600 33 8044 |
Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 | Website: support.euro.dell.com | |
E-mail: dell_direct_support@dell.com | |
Ireland Technical Support | 1850 543 543 |
U.K. Technical Support (dial within U.K. only) | 0870 908 0800 |
Home User Customer Care | 01 204 4095 |
Small Business Customer Care | 01 204 4444 |
U.K. Customer Care (dial within U.K. only) | 0870 906 0010 |
Corporate Customer Care | 01 204 4003 |
Ireland Sales | 01 204 4444 |
U.K. Sales (dial within U.K. only) | 0870 907 4000 |
SalesFax | 01 204 0144 |
Fax | 01 204 5960 |
Switchboard | 01 204 4444 |
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 | Website: support.euro.dell.com | |
E-mail: support.euro.dell.com/it/it/emaildell/ | |
Home and Small Business | |
Technical Support | 02 577 826 90 |
Customer Care | 02 696 821 14 |
Fax | 02 696 821 13 |
Switchboard | 02 696 821 12 |
Corporate | |
Technical Support | 02 577 826 90 |
Customer Care | 02 577 825 55 |
Fax | 02 575 035 30 |
Switchboard | 02 577 821 |
Jamaica | General Support (dial from within Jamaica only) | 1-800-682-3639 |
Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 | Website: support.jp.dell.com | |
Technical Support (servers) | toll-free: 0120-198-498 |
Technical Support outside of Japan (servers) | 81-44-556-4162 |
Technical Support (Dimension™ and Inspiron™) | toll-free: 0120-198-226 |
Technical Support outside of Japan (Dimension and Inspiron) | 81-44-520-1435 |
Technical Support (Dell Precision™, OptiPlex™, and Latitude™) | toll-free:0120-198-433 |
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) | 81-44-556-3894 |
24-Hour Automated Order Service | 044-556-3801 |
Customer Care | 044-556-4240 |
Business Sales Division (up to 400 employees) | 044-556-1465 |
Preferred Accounts Division Sales (over 400 employees) | 044-556-3433 |
Large Corporate Accounts Sales (over 3500 employees) | 044-556-3430 |
Public Sales (government agencies, educational institutions, and medical institutions) | 044-556-1469 |
Global Segment Japan | 044-556-3469 |
Individual User | 044-556-1760 |
Faxbox Service | 044-556-3490 |
Switchboard | 044-556-4300 |
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 | Technical Support | toll-free: 080-200-3800 |
Sales | toll-free: 080-200-3600 |
Customer Service (Seoul, Korea) | toll-free: 080-200-3800 |
Customer Service (Penang, Malaysia) | 604 633 4949 |
Fax | 2194-6202 |
Switchboard | 2194-6000 |
Latin America | Customer Technical Support (Austin, Texas, U.S.A.) | 512 728-4093 |
Customer Service (Austin, Texas, U.S.A.) | 512 728-3619 |
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) | 512 728-3883 |
Sales (Austin, Texas, U.S.A.) | 512 728-4397 |
SalesFax (Austin, Texas, U.S.A.) | 512 728-4600 or 512 728-3772 |
Luxembourg International Access Code: 00 Country Code: 352 | Website: support.euro.dell.com | |
E-mail: tech_be@dell.com | |
Technical Support (Brussels, Belgium) | 02 481 92 88 |
Home/Small Business Sales (Brussels, Belgium) | toll-free: 080016884 |
Corporate Sales (Brussels, Belgium) | 02 481 91 00 |
Customer Care (Brussels, Belgium) | 02 481 91 19 |
Fax (Brussels, Belgium) | 02 481 92 99 |
Switchboard (Brussels, Belgium) | 02 481 91 00 |
Macao Country Code: 853 | Technical Support | toll-free: 0800 582 |
Customer Service (Penang, Malaysia) | 604 633 4949 |
Transaction Sales | toll-free: 0800 581 |
Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 | Technical Support | toll-free: 1 800 888 298 |
Customer Service | 04 633 4949 |
Transaction Sales | toll-free: 1 800 888 202 |
Corporate Sales | toll-free: 1 800 888 213 |
Mexico International Access Code: 00 Country Code: 52 | Customer Technical Support | 001-877-384-8979 or 001-877-269-3383 |
Sales | 50-81-8800 or 01-800-888-3355 |
Customer Service | 001-877-384-8979 or 001-877-269-3383 |
Main | 50-81-8800 or 01-800-888-3355 |
Montserrat | General Support | toll-free: 1-866-278-6822 |
Netherlands Antilles | General Support | 001-800-882-1519 |
Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 | Website: support.euro.dell.com E-mail (Technical Support): (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com | |
Technical Support | 020 674 45 00 |
Technical Support Fax | 020 674 47 66 |
Home/Small Business Customer Care | 020 674 42 00 |
Relational Customer Care | 020 674 4325 |
Home/Small Business Sales | 020 674 55 00 |
Relational Sales | 020 674 50 00 |
Home/Small Business Sales Fax | 020 674 47 75 |
Relational Sales Fax | 020 674 47 50 |
Switchboard | 020 674 50 00 |
Switchboard Fax | 020 674 47 50 |
New Zealand International Access Code: 00 Country Code: 64 | E-mail (New Zealand): nz_tech_support@dell.com | |
E-mail (Australia): au_tech_support@dell.com | |
Home and Small Business | 0800 446 255 |
Government and Business | 0800 444 617 |
Sales | 0800 441 567 |
Fax | 0800 441 566 |
Nicaragua | General Support | 001-800-220-1006 |
Norway (Lysaker) International Access Code: 00 Country Code: 47 | Website: support.euro.dell.com | |
E-mail Support (portable computers): nor_nbk_support@dell.com | |
E-mail Support (desktop computers): nor_support@dell.com | |
E-mail Support (servers): nordic_server_support@dell.com | |
Technical Support | 671 16882 |
Relational Customer Care | 671 17514 |
Home/Small Business Customer Care | 23162298 |
Switchboard | 671 16800 |
Fax Switchboard | 671 16865 |
Panama | General Support | 001-800-507-0962 |
Peru | General Support | 0800-50-669 |
Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 | Website: support.euro.dell.com | |
E-mail: pl_support@dell.com | |
Customer Service Phone | 57 95 700 |
Customer Care | 57 95 999 |
Sales | 57 95 999 |
Customer Service Fax | 57 95 806 |
Reception Desk Fax | 57 95 998 |
Switchboard | 57 95 999 |
Portugal International Access Code: 00 Country Code: 35
| E-mail: support.euro.dell.com/es/es/emaildell/ | |
Technical Support | 800 834 077 |
Customer Care | 800 300 415 or
800 834 075 |
Sales | 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 |
Fax | 121 424 01 12 |
Puerto Rico | General Support | 1-800-805-7545 |
St. Kitts and Nevis | General Support | toll-free: 1-877-441-4731 |
St. Lucia | General Support | 1-800-882-1521 |
St. Vincent and the Grenadines | General Support | toll-free: 1-877-270-4609 |
Singapore (Singapore) International Access Code: 005 Country Code: 65 | Technical Support | toll-free: 800 6011 051 |
Customer Service (Penang, Malaysia) | 604 633 4949 |
Transaction Sales | toll-free: 800 6011 054 |
Corporate Sales | toll-free: 800 6011 053 |
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11 | Website: support.euro.dell.com | |
E-mail: dell_za_support@dell.com | |
Technical Support | 011 709 7710 |
Customer Care | 011 709 7707 |
Sales | 011 709 7700 |
Fax | 011 706 0495 |
Switchboard | 011 709 7700 |
Southeast Asian and Pacific Countries | Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) | 604 633 4810 |
Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 | Website: support.euro.dell.com | |
E-mail: support.euro.dell.com/es/es/emaildell/ | |
Home and Small Business | |
Technical Support | 902 100 130 |
Customer Care | 902 118 540 |
Sales | 902 118 541 |
Switchboard | 902 118 541 |
Fax | 902 118 539 |
Corporate | |
Technical Support | 902 100 130 |
Customer Care | 902 118 546 |
Switchboard | 91 722 92 00 |
Fax | 91 722 95 83 |
Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8 | Website: support.euro.dell.com | |
E-mail: swe_support@dell.com | |
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com | |
E-mail Support for OptiPlex: Swe_kats@dell.com | |
E-mail Support for Servers: Nordic_server_support@dell.com | |
Technical Support | 08 590 05 199 |
Relational Customer Care | 08 590 05 642 |
Home/Small Business Customer Care | 08 587 70 527 |
Employee Purchase Program (EPP) Support | 20 140 14 44 |
Fax Technical Support | 08 590 05 594 |
Sales | 08 590 05 185 |
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 | Website: support.euro.dell.com | |
E-mail: swisstech@dell.com | |
E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ | |
Technical Support (Home and Small Business) | 0844 811 411 |
Technical Support (Corporate) | 0844 822 844 |
Customer Care (Home and Small Business) | 0848 802 202 |
Customer Care (Corporate) | 0848 821 721 |
Fax | 022 799 01 90 |
Switchboard | 022 799 01 01 |
Taiwan International Access Code: 002 Country Code: 886 | Technical Support (portable and desktop computers) | toll-free: 00801 86 1011 |
Technical Support (servers) | toll-free: 0080 60 1256 |
Transaction Sales | toll-free: 0080 651 228 or 0800 33 556 |
Corporate Sales | toll-free: 0080 651 227 or 0800 33 555 |
Thailand International Access Code: 001 Country Code: 66 | Technical Support | toll-free: 0880 060 07 |
Customer Service (Penang, Malaysia) | 604 633 4949 |
Sales | toll-free: 0880 060 09 |
Trinidad/Tobago | General Support | 1-800-805-8035 |
Turks and Caicos Islands | General Support | toll-free: 1-866-540-3355 |
U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 | Website: support.euro.dell.com | |
Customer Care website: dell.co.uk/lca/customerservices | |
E-mail: dell_direct_support@dell.com | |
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) | 0870 908 0500 |
Technical Support (direct/PAD and general) | 0870 908 0800 |
Global Accounts Customer Care | 01344 373 185 or 01344 373 186 |
Home and Small Business Customer Care | 0870 906 0010 |
Corporate Customer Care | 0870 908 0500 |
Preferred Accounts (500–5000 employees) Customer Care | 01344 373 196 |
Central Government Customer Care | 01344 373 193 |
Local Government & Education Customer Care | 01344 373 199 |
Health Customer Care | 01344 373 194 |
Home and Small Business Sales | 0870 907 4000 |
Corporate/Public Sector Sales | 01344 860 456 |
Uruguay | General Support | toll-free: 000-413-598-2521 |
U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 | Automated Order-Status Service | toll-free: 1-800-433-9014 |
AutoTech (portable and desktop computers) | toll-free: 1-800-247-9362 |
Consumer (Home and Home Office) |
Technical Support | toll-free: 1-800-624-9896 |
Customer Service | toll-free: 1-800-624-9897 |
DellNet™ Service and Support | toll-free: 1-877-Dellnet (1-877-335-5638) |
Employee Purchase Program (EPP) Customers | toll-free: 1-800-695-8133 |
Financial Services website: www.dellfinancialservices.com |
Financial Services (lease/loans) | toll-free: 1-877-577-3355 |
Financial Services (Dell Preferred Accounts [DPA]) | toll-free: 1-800-283-2210 |
Business |
Customer Service and Technical Support | toll-free: 1-800-822-8965 |
Employee Purchase Program (EPP) Customers | toll-free: 1-800-695-8133 |
Projectors Technical Support | toll-free: 1-877-459-7298 |
Public (government, education, and healthcare) |
Customer Service and Technical Support | toll-free: 1-800-456-3355 |
Employee Purchase Program (EPP) Customers | toll-free: 1-800-234-1490 |
Dell Sales | toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 |
Dell Outlet Store (Dell refurbished computers) | toll-free: 1-888-798-7561 |
Software and Peripherals Sales | toll-free: 1-800-671-3355 |
Spare Parts Sales | toll-free: 1-800-357-3355 |
Extended Service and Warranty Sales | toll-free: 1-800-247-4618 |
Fax | toll-free: 1-800-727-8320 |
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired | toll-free: 1-877-DELLTTY (1-877-335-5889) |
U.S. Virgin Islands | General Support | 1-877-673-3355 |
Venezuela | General Support | 8001-3605 |
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
- Reorient the receiving antenna.
- Relocate the computer with respect to the receiver.
- Move the computer away from the receiver.
- Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:
- Class A is typically for business or industrial environments.
- Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computer systems are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, (
), your system is considered to be a Class B digital device.
Once you have determined your system's FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/television technician for help.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
- Model number: PowerConnect 3024
- Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
(512) 338-4400
Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
Marking by the symbol 
indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards:
- EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods of Measurement."
- EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement."
- EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
- EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
- EN 60950 — "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
- Class A is for typical commercial areas.
- Class B is for typical domestic areas.
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
Certain configurations of Dell™ computers comply with the requirements set forth by the Environmental Protection Agency (EPA) for energy-efficient computers. If your computer bears the ENERGY STAR® Emblem, your original configuration complies with these requirements and all ENERGY STAR® power management features of the computer are enabled.
NOTE: Any Dell computer bearing the ENERGY STAR® Emblem is certified to
comply with EPA ENERGY STAR® requirements as configured when shipped by
Dell. Any changes you make to this configuration (such as installing additional
expansion cards or drives) may increase the computer's power consumption beyond
the limits set by the EPA's ENERGY STAR® Computers program.
The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY STAR® computer products can save computer users up to two billion dollars annually in electricity costs. In turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible for the greenhouse effect, and sulfur dioxide and nitrogen oxides, the primary causes of acid rain.
You can also help reduce electricity usage and its side effects by turning off your computer when it is not in use for extended periods of time, particularly at night and on weekends.
On Class A systems, the following warning will appear near the regulatory label:
Warning: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.
Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the system should match the electromagnetic environment classification (Class A or B) of the computer system.
To determine which classification applies to your computer system, examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you have determined your system's VCCI classification, read the appropriate VCCI notice.
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
If the regulatory label includes the following marking, your computer is a Class A product:
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
If the regulatory label includes the following marking, your computer is a Class B product:
To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)" for Class A products or "(B)" for Class B products.
NOTE: MIC emissions requirements provide for two classifications:
- Class A devices are for business purposes.
- Class B devices are for nonbusiness purposes.
Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness-purpose device.
If the regulatory label includes the following marking, your computer is a Class A product:
Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
If the regulatory label includes the following marking, your computer is a Class B product.
The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022: 1996.
If you find a 
or 
mark on the regulatory
label on the bottom, side, or back panel of your computer, the following section is applicable:
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
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